For security reasons all first orders paid with by card can only be shipped to a billing address, Paypal orders must go to the registered address on the account. If an alternative address is entered when you place your first order, it will still go through but will not be processed and we will need to contact you to take another method of payment before we can ship (other payment methods include bank transfer and cleared cheque and cash).


We do not share customer details with any 3rd parties.


The shade of our tents can vary very slightly from pictures shown. We recommend that you open and inspect when it arrives and familiarize yourself with the product before you take it on a trip. This is to ensure that you have everything you need before you go.


All tents and canvas products come with insured shipping and a 12 month manufacturer's guarantee against manufacturing defects. Damage from high winds, storms, other acts of nature or negligance will not be covered under warranty.


Long Term Use:

We sell Bell Tents as camping accommodation. Although people do put up Bell Tents permanently and have been very successful doing so our warranty covers for use as temporary camping structure and not as a permanent structure. One month continuous use is considered a permanent structure. Tents erected semi-permanently will be covered for manufacturing defects but this does not cover mould. Tents are treated to be mould resistant and waterproof in the same process. If the waterproofing is working then the mould resistance is intact, any mildew or mould that develops would not be due to a mould-proofing issue.


Exclusions of Liability:

Tents are temporary structures designed to handle most normal weather conditions. However, there may be weather conditions that the tents become unsafe, such as, during high winds or lightning storms. Evacuation of tents is recommended in these or any other unsafe conditions. The tent is not engineered for severe storm conditions. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise. We will not be liable for any indirect, incidental, special or consequential damages or loss arising, including and without limitation to; breach of contract, negligence, willful act or default. We are not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as (but not limited to): Acts of nature including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; acts of force majeure, including (but not limited to): war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions, national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery, latent defects or inherent vice in the contents of the shipment, criminal acts of third parties such as theft and arson.